Customer Testimonials

At CEM, we go that extra mile to keep our customers happy and take pride in our commitment to excellent customer service and attention to detail. But don't take our word for it; here is a small selection of recent "thank you" letters and emails received from our leaseholders, clients and business partners across our offices.

I wish to place on record my appreciation of the way matters relating to the boiler were handled today. You demonstrated diplomacy, initiative and tenacity - essential qualities when dealing with a block full of tenants battered by many years of neglect. NW3
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Thank you for your accounting reconciliation, which I found very clear and easy to follow. I greatly appreciate the effort you made and the care you took to summarize the accounts for the period in question. SW1A
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You always enlist competent contractors in whom I have confidence and co-ordinate maintenance work effectively as demonstrated after my property was re-let recently. LE15
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Just a thank you note and compliments after receiving our standing order mandates and balance confirmation on our accounts. Our leaseholders appreciate the quick service you provide. W9
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I am very pleased and impressed with your efficiency. The damaged floor estimate has been received by the insurance company which will help me find a tenant for my flat sooner. EC4V
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Thank you for being the first person to apologise for the confusion over our covenants. Your customer service skills over the telephone were top class, we finally understand our lease. SL0
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I am impressed by your Lettings Manager’s personal responsiveness, over the phone and face to face - she always seems absolutely on the ball. I feel confident in entrusting management of my property to you, and would recommend to anyone seeking similar property management services. NW3
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We were pleasantly surprised at the ability of your surveyors to keep everything on schedule and the disturbance to a minimum. SW15
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Newsletters received and distributed to all lessees this afternoon. Thank you for a fine job. SL6
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Thank you for making the estate a better place to live. SS14
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On behalf of all the lessees, thank you for the considerable work you have completed on the estate and the personal attention you have paid to the many issues raised individually by residents. TW13
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Once again, thank you for your help and quick response. It is much appreciated as our solicitors have now released the retained funds from the sale. SW18
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I would like to thank your Maintenance Co-ordinator most sincerely for a swift and professional (in fact very pleasant) handling which deserves further recognition. EC4A
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Just to say I hope the residents are not pestering you too much. There have been no problems since CEM took control and you have been simply brilliant. N3
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Most impressed by your speedy authorisation fax over the extra set of keys and subsequent one confirming contractual parties. I just prayed you were still at the office after 5p.m…Thank you again! W1J
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I am very pleased with our new cleaner and gardener. I was aware of her working here before 8.30 a.m. and she would not stop for a cuppa, and even apologised for not having enough light bulbs. SW14
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Thank you for your recent help in sorting out the heating and hot water system and for keeping us informed of the progress throughout. NW6
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Our only lift was replaced with minimal disruption thanks to the efforts of CEM and our porter. The contractors were polite and efficient and we were pleased to note that works were finished by the projected completion date. W12
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From the first day when you called in the plumbers until now, your efficiency and kindness have been greatly appreciated. Many thanks again for the very real help. NW3
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Your name was again brought up at the Directors meeting last night. The Board, unanimously, wish to extend their warmest thanks for the work you have done. SW4
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Thank you for sending me the excellent pack containing details of your company and the ARMA brochures. Great impartial advice which you don't often see! CT14
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CEM will soon have reached their third year with us and consolidated their presence which can only be a help to us. A special word of thanks to all the staff in Tunbridge Wells for their help and co-operation. TN4
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Thanks for your two messages. Glad to see that you are, as ever, on the ball! EN9
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We have received copies of our accounts prior to their filing with Companies House. Great help, we can now proceed with our AGM. NW6
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Thought you did really well last night providing us with lots of information and I'm sure cleared up many misconceptions. You did a great job handling a diverse group of people. BS8
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We must say that the information pack is exceptionally helpful, the best we have seen of its type! SW15
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Thank you for your assistance in producing this year's newsletter - we are very pleased with the end result! SL6
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Thank you for your prompt and efficient assistance to this transaction, which is much appreciated. BS5
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Whilst writing can I thank you for being so helpful. It has been a breathe of fresh air in comparison to the obstacles we often face when obtaining information from managing agents.
EC3
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Thank you for your empathy! Hopefully all will be well for a while now. Thank you so much! W2
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I am grateful to you for the speed of your response and the clarity of your instructions, which is not something I have experienced previously with Managing Agents or solicitors acting for the management company/freeholder. W1
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Without exception, all the directors are extremely impressed with the performance of both your Facilities Managers. Positive, creative, expert, energetic, decisive. For the first time, we have managing agents who are part of the solution not part of the problem. SE1
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You are definitely efficient and professional and i would in turn then recommend the two neighbouring properties to you - who also independently buy their buildings insurance. W9
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It is a real pleasure to express my appreciation for the energy and common sense our Property Manager has started to apply to our action issues. She is a delight to deal with, frank and practical, and although much remains to be done she has made an excellent start.
W1
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All I can say is to have you in charge of our block is a "breath of fresh air". NW1
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Thank you so much for this - the most efficient managing agent i've dealt with in a long time! EC2A
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I fully appreciate your efforts and congratulate you and your team on the professional way you are managing the estate and promise my support and co-operation at all times. RG41
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I was very impressed with our new lighting system. Thank you so much, keep up the good work! E4
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Thank you for your super fast response, you have restored my faith in block Managing Agents. E3
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We are obliged to you for replying so promptly and would like to congratulate you on the presentation of the pack. RH8
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We feel we have someone who cares about our wellbeing. These are not the easiest flats to manage, but with due care and attention, you have made a real difference. CR1
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Your management keeps the development very smart and in good order - certainly far more so than was the case before CEM took over management. SW15
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I would just like to compliment you on the presentation of our pre-sale pack - we wish all managing agents could provide such a pack! E1
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